FAQS


How do you determine housing need?

As an affordable housing provider, our focus is to provide access to housing that is affordable for low to moderate income earners.

Allocations are made based on the target numbers of tenants from each of the income bands, the date the application was received and the identified bedroom requirements of the household. 


what type of housing is available?

City West Housing currently has 727 properties, with a mix of one, two and three bedroom units.

All our properties are located within the City of Sydney Local Government Area. We currently have units in Pyrmont, Ultimo and Green Square, North Eveleigh, Waterloo and Zetland.


how much rent will i pay?

In line with City West Housing’s rent policy, your rent amount will be calculated as the household contribution towards market rent based on gross household income. Contributions are set between 25% and 30% of gross household income, depending on which income band you fall into.


DO I NEED TO PAY A BOND?

Yes, the bond required is equal to 4 weeks rent.


HOW LONG WILL I WAIT BEFORE I AM HOUSED?

City West Housing does not operate a waiting list. Properties are allocated based on housing need and a percentage of people are housed from each of our three income groups. It is therefore not possible to say how long any applicant may wait before they are offered a property.

It is important to note that eligible applicants are not guaranteed housing. Additionally there is always a higher number of applicants than accommodation available.


HOW MANY OFFERS WILL I RECEIVE?

Applicants will receive one reasonable offer of housing. A ‘reasonable offer of housing’ is one that is the appropriate number of bedrooms for the household and that considers any special requirements during the application assessment process. 

A refusal of a reasonable offer of housing will result in your application being withdrawn.


WHAT SIZE PROPERTY WILL I BE ELIGIBLE FOR? 

The standard bedroom entitlements for City West Housing properties are:

  • There should be no more than 2 persons per bedroom;
  • Children less than 5 years of age of different sexes may reasonably share a bedroom;
  • Children 5 years of age or older of opposite sex should have separate bedrooms; and
  • Children less than 18 years of age and of the same sex may reasonably share a bedroom.

If you have shared custody, the child/children are considered to be part of the household if you have custody of the children for 3 days per week or more. If you have custody of the children for 3 days per week or more normal bedroom entitlements apply.


IS CAR PARKING AVAILABLE? 

Many of our buildings have some parking but it is very limited. Applications are taken once a year for parking. Applications from people with disabilities, those who do shift work and those with young children prioritised.  

To download our parking policy CLICK HERE.


EXPRESSION OF INTEREST INFORMATION

An Expression of Interest form is available for download. To download the PDF version CLICK HERE.
Please check whether you are eligible to join our register before applying. 

Please submit your application with all required supporting documentation to applications@citywesthousing.com.au


ALTERNATIVE HOUSING OPTIONS

CWH encourages applicants to explore all of their housing options. It is important to remember that CWH cannot guarantee housing, even to those who are eligible to join our register, and that often a lengthy wait is involved. You may wish to explore your housing options with Housing Pathways. Housing Pathways is a common housing register of both community housing providers and public housing (FACS) across NSW. For more information on Housing Pathways you can:

  • Contact your local FACS office or participating community housing provider
  • Call 1300 HOUSING (1300 468 746)
  • Visit the Housing Pathways website CLICK HERE

Alternatively use the links following to find further information about:


HOMELESSNESS

City West Housing does not provide crisis accommodation.

If you are homeless or at risk of becoming homeless, you may wish to contact Link2home which is a state wide homelessness information and referral telephone service. The service provides information, conducts assessments, as well as makes referrals to homelessness services across NSW.

Link2home is available 24 hours a day, 7 days a week, every day of the year on 1800 152 152.