HOW WE CALCULATE YOUR RENT

Your rent is based on the market rent for your property. An independent valuation is done each year to determine the market rent.

Eligible households receive a rebate on the market rent. The rebate is the difference between the market rent and the income based rent charged. The rebate varies according to the income band that you are in. The table below shows what proportion of your gross household income you will pay towards your rent depending on your income band:

PROPORTION OF YOUR GROSS HOUSEHOLD INCOME THAT GOES TOWARD YOUR RENT

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RENT REVIEWS

CWH will review your rent charge every 6-months. You will need to provide accurate and up-to-date information about your household income for the review. Providing false or misleading information is an offence and a serious breach of your Tenancy Agreement with CWH.

Tenants can also request that CWH review their rent up to four times per year if their income has changed. All tenants are required to let CWH know of any changes in household income within 7 days of any changes. If you don't let us know of any changes in your income, this puts your tenancy at risk.

HOW TO PAY YOUR RENT

All tenants need to keep their rent account paid two weeks in advance as set out in the Residential Tenancies Act 2010. There are several options to pay your rent. 

INTERNET BANKING

Please pay your rent into the following account:

City West Housing
Commonwealth Bank
BSB 062-006
Account Number 1029-3679

Please remember to put your Rent Reference Number on your payment (you can find this on your Residential Tenancy Agreement

CENTREPAY

Centrepay means that your rent gets paid directly to CWH from your Centrelink benefit each fortnight. We have forms at our office to assist you with this or you can phone the numbers below to arrange for your rent payment to be started, changed or cancelled.

13 28 50 ................ Newstart/Employment
13 61 50 ................ Family/Parenting
13 27 17 ................ Disability/Sickness/Carer
13 23 00 ................ Age Pension/Retirement
13 24 90 ................ Youth and Student
1800 132 317 ........ ABSTUDY 

over the phone

You can call CWH during office hours and make a payment over the phone. 


DIFFICULTY PAYING YOUR RENT

We understand that things may happen from time-to-time that make it hard for you to pay your rent. However, not paying your rent will put your tenancy at risk.

Please contact your Tenancy Services Coordinator immediately if you are having financial difficulties. Your Tenancy Services Coordinator will be able to:

  • Discuss your rent account with you

  • Offer advice

  • Help you to enter into a payment plan to help you pay off any arrears

  • Refer you to a professional Financial Counselling Service

TO DOWNLOAD OUR RENT POLICY  CLICK HERE

CWH works with Wesley Mission and other financial counsellors to assist tenants who are experiencing financial difficulties. The financial counselling services of Wesley Mission are free and confidential. For more information CLICK HERE